Privacy Policy

Effective Date: [February 15, 2026]

Site: circlesaudio.com
Company: Circles Audio LLC (“Circles,” “we,” “us,” “our”)
Address:
Circles Audio, LLC
301 Boardwalk Dr
PO BOX 272927
Fort Collins, CO 80527
Contact: support circlesaudio.com

This Privacy Policy explains how we collect, use, disclose, and protect information when you use our Site and Services.

1) Information We Collect

A. Information you provide

  • Account information (name, email, authentication credentials)
  • Purchase history, plan tier, subscription status, and entitlements
  • Support messages and communications

B. Information collected automatically

  • Device and browser information
  • IP address and approximate location (city/region)
  • Usage data (pages viewed, clicks, interactions, referring/exit pages)
  • Cookies, pixels, SDKs, and similar technologies

C. Payment information

Payments are processed by third-party payment providers. We do not store full payment card numbers.

2) How We Use Information

  • Provide purchases, downloads, subscriptions, licensing/activation, and entitlements
  • Authenticate users and prevent fraud/abuse
  • Provide customer support
  • Send service notices (receipts, updates, security notices)
  • Send marketing emails (you can unsubscribe at any time)
  • Measure performance of the Site and advertising
  • Improve the Site and Products (analytics and troubleshooting)
  • Enforce our Terms/EULA and comply with legal obligations

3) Advertising, Analytics, and Email Providers

We use the following third-party services to operate the Site, understand usage, measure marketing performance, and communicate with customers:

Google Analytics (analytics)

Helps us understand how visitors use the Site (for example, pages viewed and interactions). Google may use cookies or similar technologies.

Meta Pixel (advertising measurement and retargeting)

Helps us measure ad performance and may enable ads to be shown to people who visited our Site. This may involve cookies/pixels and event tracking (for example, page views or purchase-related events).

Mailchimp (email marketing and communications)

Used to send newsletters and marketing emails. You can unsubscribe using the link in our emails. We may also send essential transactional emails related to purchases and account activity.

Moonbase (checkout, licensing/activation, entitlements)

Used to power checkout, licensing/activation, and entitlement management. In connection with purchases and account access, we may share identifiers (such as name and email), transaction details, and licensing/entitlement information with Moonbase to provide these services.

These providers may process data under their own privacy policies. We encourage you to review them.

4) Cookies and Similar Technologies

We use cookies, pixels, and similar technologies for essential site functionality (like login/session), preferences, analytics, and advertising measurement/retargeting. You can control cookies through browser settings. Blocking some cookies may impact site functionality.

EU/UK cookie consent (region-based): For visitors in certain regions (including the EU/UK), we use a cookie consent banner and do not set non-essential cookies (such as analytics and advertising cookies) unless you opt in. Where available, you can change your preferences at any time using the cookie banner controls and your browser settings.

5) Privacy Choices (Opt-Outs)

  • Email: Unsubscribe using the link in any marketing email.
  • Cookies: Adjust browser settings and, where available, use our cookie/consent controls.
  • Targeted ads: You can limit interest-based advertising through platform controls (for example, Meta ad preferences) and through browser/device privacy settings.

6) How We Share Information

We may share information with:

  • Service providers (hosting, analytics, email delivery, customer support tooling)
  • Payment processors and commerce/fulfillment providers
  • Licensing/activation and entitlement providers (including Moonbase)
  • Legal/compliance needs (to comply with law, prevent fraud, protect rights, enforce agreements)

We do not sell personal information in the ordinary sense. However, some privacy laws treat certain advertising/analytics disclosures as “sharing” for targeted advertising. We provide choices described in this Policy.

7) Legal Bases (EU/UK)

If you are located in the EU/UK, we process personal data under these legal bases: (a) performance of a contract (to deliver purchases, subscriptions, licensing/activation, entitlements, and customer support), (b) legitimate interests (security, fraud prevention, and basic service improvement), and (c) consent (where required, for non-essential cookies such as analytics and advertising).

8) Data Retention

We retain information as needed to provide Services, maintain accounts, keep purchase/entitlement records, comply with legal/tax requirements, resolve disputes, and enforce agreements.

9) Security

We use reasonable safeguards. No system is perfectly secure.

10) Your Rights and Requests

Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your personal data, and to object to or restrict certain processing. To submit a request, contact support circlesaudio.com. We may verify your identity before responding.

11) Colorado Privacy Rights

Colorado residents may have rights to access, correct, delete, and obtain a copy of their personal data, and to opt out of targeted advertising and certain profiling. Where required, we will honor applicable universal opt-out mechanisms for targeted advertising and related processing.

12) Children

Services are not directed to children under 13 (or applicable age). We do not knowingly collect children’s personal information.

13) International Visitors

If you access from outside the U.S., your information may be processed and stored in the U.S.

14) Third-Party Links

The Site may contain links to third-party sites and services. We are not responsible for their privacy practices.

15) Changes

We may update this Policy from time to time. The Effective Date indicates when changes take effect.